FAQs
Delivery/Shipping Info
- How many days does it take for Avinci to deliver a product?
We take around 5-7 working days to deliver a product.
- Do you offer contactless delivery?
Due to the prevailing situation of Covid-19, we are prioritizing the wellbeing of our customers. For the same reason, Avinci is offering contactless delivery. The delivery executive will keep your order outside, and you can collect it at your convenience.
- What if a part of my order is missing?
If you have ordered in bulk, there may be a chance that your order may get dispatched in separate parcels. However, in this case, you will be informed before the parcel is out for delivery. On the other hand, if your order is missing a few items without any prior notice, contact our customer care executive, and we shall be there at your disposal!
- Can I have my parcel redirected to a different address?
We are aware that it may be difficult for you to be present at your home while your parcel is out for delivery. However, in such a case, our carrier will leave a card through which you can reschedule the delivery.
- How can I track my order?
Tracking of an order depends on the service that is being used to send your parcel. However, you will receive an email confirming the shipping once your order is on its way.
- Do you use biodegradable packaging?
Avinci is planning to infuse biodegradable packaging. However, we are not sure how long it will take for us to implement it.
- What should be done if my order has not been delivered yet?
The delivery is taking a little longer than usual due to the outbreak of Covid-19. However, if your parcel has crossed the estimated delivery date, get in touch with our team at Avinci.
Returns & Refund
- How long does a return take?
A return should not take more than 14 working days. The amount will also be refunded within this time.
- What is your Return Policy?
- The items must be returned within 7 days
- Items should not be washed or worn
- We do not accept returning of underwear or swimwear due to hygiene reasons
- Pierced jewellery and accessories cannot be returned
- The items should be returned in original packaging
- Tags should be intact
- Can I cancel my order before delivery?
Cancelling the order right before the delivery is against our company policies. You can cancel your order within 24 hours of placing it.
- How can I track my refund?
As soon as, we refund the amount, you will receive an email. However, depending on the card issuer, it can take 7-14 working days for your payment to show in your account.
- What if the refund doesn't reach my account?
It can take around 7-14 working days for the amount to reach your bank. However, if the amount has not been refunded, you can contact us and tell us your order details.
- Can I return sale items?
Yes, sale items can also be returned provided they are in the perfect condition and follow our return policy. The items purchased in sale must be sent back within 21 days.
- Can I exchange an item?
If you aren't satisfied with an item and it is still in the perfect condition, you can exchange it. It should be; however, exchanged within 21 days.
Order Issues
- I have received a faulty item, what should I do next?
As soon as you notice a fault, contact our Customer Care team straightaway. You will have to share a few details, including the order number, faulty item’s name and serial number, and a description of the fault.
If you notice the fault outside our 7-day return time frame, you will have to contact our support team.
- What do I do if I have received an incorrect item in my order?
If you have received something out of your order, we request you to send it back. The amount will be refunded as soon as the item is back with us.
- I have received a voucher as a gift, can I return it?
If someone has purchased a voucher to gift you, contact our Customer Care team. It can only be returned from the same account the order was placed.
- Can I return an item without a return form?
You can return an item without a return form. Kindly contact our Customer Care team to know more about how you can return an item or refer to our Return & Refund Policy.
- My payment was declined, what should I do?
If your payment gets declined, you will have to place your order again. Once a payment gets declined, we cannot process an order.
Double-check all the details while filling the information. Contact your card issuer if the problem persists. If you are still not able to process the payment, contact our Customer Care team and we shall help resolve the issue.
Same as the Returns & Refund section