How long does a return take?
A return should not take more than 14 working days. The amount will also be refunded within 7-14 working days after receiving and reviewing returns.
What is your Return Policy?
The items must be returned within 14 days
Items should not be washed or worn
We do not accept returning of underwear or swimwear due to hygiene reasons
Pierced jewellery and accessories cannot be returned
The items should be returned in original packaging
Tags should be intact
Can I cancel my order before delivery?
Cancelling the order right before the delivery is against our company policies. You can cancel your order within 24 hours of placing it.
How can I track my refund?
As soon as, we refund the amount, you will receive an email. However, depending on the card issuer, it can take 7-14 working days for your payment to show in your account.
What if the refund doesn't reach my account?
It can take around 7-14 working days for the amount to reach your bank. However, if the amount has not been refunded, you can contact us and tell us your order details.
Can I return sale items?
Unfortunately, we cannot accept returns on sale items or gift cards.
Can I exchange an item?
If you aren't satisfied with an item and it is still in the perfect condition, then you'll need to place a new order.
I have received a faulty item, what should I do next?
As soon as you notice a fault, contact our Customer Care team straightaway. You will have to share a few details, including the order number, faulty item’s name and serial number, and a description of the fault.
If you notice the fault outside our 7-day return timeframe, you will have to contact our support team.
What do I do if I have received an incorrect item in my order?
If you have received something out of your order, we request you to send it back. The amount will be refunded as soon as the item is back with us.
I have received a voucher as a gift, can I return it?
If someone has purchased a voucher to gift you, contact our Customer Care team. It can only be returned from the same account the order was placed.
Can I return an item without a return form?
You can return an item without a return form. Kindly contact our Customer Care team to know more about how you can return an item or refer to our Return & Refund Policy.
My payment was declined, what should I do?
If your payment gets declined, you will have to place your order again. Once a payment gets declined, we cannot process an order.
Double-check all the details while filling the information. Contact your card issuer if the problem persists. If you are still not able to process the payment, contact our Customer Care team and we shall help resolve the issue. Same as the Returns & Refund section